The School of Information last week welcomed seventeen business leaders and executives from Amsterdam, Netherlands, for the second annual Amsterdam-Berkeley Leadership Program, entitled “Driving Strategic Service Innovation.”
The program included a mix of academic classes, industry speakers, and company visits, organized around three themes:
- Strategy and organization related to service innovation
- IT trends and issues, including e-commerce and Internet trends
- Management challenges, including innovation processes, collaboration, and cultural change
Participants included leaders and executives from IBM, Rabobank, KLM Royal Dutch airlines, Logica, and other leading Dutch companies. The program was organized in partnership with the Amsterdam Centre for Service Innovation (AMSI).
The program featured classes and seminars from a range of scholars and business professionals. Professor Morten Hansen of the School of Information, who organized the program, led classes on "Collaboration" and "Managing the Innovation Value Chain." Professor Toby Stuart of the Harvard Business School taught on "Organizing for Major Innovation in Established Companies." Professor Charles O'Reilly of the Stanford University Graduate School of Business taught about "Winning Through Innovation." Professor Jennifer Chatman of the Haas School of Business spoke on "Cultural Change and Leadership." AnnaLee Saxenian, dean and professor in the School of Information and professor in the Department of City and Regional Planning spoke on "Managing Eco-systems."
Speakers also included I School adjunct professor Bob Glushko; Michael Schaffer, lecturer at the School of Information; Quentin Hardy, national editor for Forbes Magazine and Forbes.com and lecturer at the School of Information; Chris Arnold, senior vice president at Wells Fargo; and renowned Berkeley psychology professor Dacher Keltner.
In addition to the classes and seminars, program participants visited and met with leaders from several innovative local companies, including design and innovation consultancy IDEO; Cisco; and Google.
