Service Implementation

The interdisciplinary nature of Services Science intensifies the process of transferring service design from theory to practice. To survive in the corporate world, a service design must weather a series of challenges, ranging from strategic and cultural to financial and technological. This course focuses on understanding and solving the heterogeneous challenges that can arise in the practical implementation of a service design concept, including:

• Technology feasibility of the service design
• Cultural issues in implementation
• Implementation methodology
• Corporate strategy in the context of service implementation
• Risk management and compliance
• The interplay between product market and capital market cycles
• Service implementation success metrics