PeopleSoft Business Analyst (UC Berkeley Campus Solutions)

In 2017, a new department was established to oversee the operations of the software solution installed during 2016 to replace the university's constellation of disparate student systems. The Student Information Systems (SIS) department is part of Information Systems and Technology in the division of Administration and Finance.

The objective of SIS is to operationalize a continuous cycle of technical improvement and feature enhancements in the new PeopleSoft Campus Solutions system and its associated applications implemented as part of the Student Information Systems Project. These applications support processes in admissions, enrollment, registration, financial aid, student accounts, advising, and a student portal. To ensure the success of these mission-critical systems, SIS was staffed with a blend of technical and functional experts who will test and implement new features, respond to campus needs, and keep all systems running optimally throughout the academic cycle.

The department will be going through Phase 2 of SIS Project, and we are augmenting the department for this upcoming effort.

This is a contract (temporary) employee position with access to certain/full UC benefits, depending on duration.

The PeopleSoft Business Analyst - Campus Solutions will:

• Apply technical expertise as well as knowledge of PeopleSoft Campus Solutions, service design/delivery techniques, and business analysis concepts to:
• Perform highly complex analysis of business and end-user needs, documentation of requirements, and translation into proper system requirement specifications.
• Define scope and objectives for highly complex systems based on both user needs and a good understanding of Campus Solutions features and functionality, applicable business systems, and industry requirements.
• Work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
• Document service activities in support systems that facilitate quality service metrics reporting.
• Identify and advocate for appropriate support resources needed to deliver service within established service levels.
• Define and monitor support processes, key performance metrics, and resources required to deliver the service within established service levels.
• Manage service communications to stakeholders, constituents, and customers; and coordinate feedback from the community regarding future directions.
• Coordinate “Tier 2” incident/problem management.
   

AA/EEO goals for this position are: Black, Hispanic, Protected Veteran

For a complete job description and to apply, please visit http://jobs.berkeley.edu and reference Job #25602 for the complete list of requirements.