Senior Technical Support Engineer (Cloudian)

Cloudian Inc. is a leading Cloud Storage platform provider based in Silicon Valley in California, with additional offices in Europe, Japan, and China, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions. 

This is a terrific opportunity to be a part of global technical support team in a quickly growing technology company in a hot market segment. We use technologies like NoSQL databases and techniques (e.g., Cassandra, Redis), Java, Linux (RedHat/CentOS), Puppet, GitHub, Elasticsearch, etc.

Senior Technical Support Engineer

You are Cloudian's customer interface for all technical matters, most importantly, troubleshooting any problems with Cloudian software in installation, operations and management.

Job Responsibilities and Tasks:

• Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via e-mail/web/phone. Work with Engineering team for defect reports, troubleshooting, and feature requests. 
• Become an expert on the Cloudian HyperStore and HyperFile products.
• Manage communications/expectations to customers at all level to maintain good relationships with contacts at customers and partners. Customers are cloud service providers (data centers andISPs), system integrator/reseller partners, and enterprise customers. 
• Mentor other junior members, an opportunity to lead ad-hoc projects.
• Occasional off-hours, weekend work, and on-call duty.
• Occasional travel to customer sites and Cloudian offices.

Required Knowledge, Skills, and Experience: 

• 5+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. We need more than just information passing between the customer and the Engineering team.
• High degree of analytical and problem solving skills.
• Customer oriented attitude, strong customer facing skills.
• Proficiency with Linux and networking.
• Proficiency in scripting (bash, perl, python, or ruby).
• BS/BA degree or better
• Venture minded, excellent team player.
• Ability to work with minimum supervision.

Desired Knowledge, Skills, and Experience:

• Java development skills, DevOps experiences
• Distributed systems, NoSQL DB, storage systems knowledge
• Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)
• Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc)