Account Security Solution Architect (Twilio)

Twilio is enabling our customers to build the future of communications. The Twilio Solution Architect is a critical part of the sales team that is facilitating this communication renaissance.

The Twilio Account Security Solution Architect is specifically responsible for technically driving opportunities for use cases around Two Factor Authentication (2FA), Account Signup Fraud, and Account takeover fraud, and the Twilio products Lookup (phone number and email intelligence), Verify (SMS and Voice One Time Passwords), and Authy (multi-channel Two Factor Authentication). 

The Twilio Solution Architect is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Twilio solutions, which results in customer success in the post-sale. The Solution Architect leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.

The Twilio Solution Architect is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers. 

Who?

Twilio is looking for a Sales Architect with a proven track record in a technical pre-sales role.

• 5+ years pre-sales experience selling a complex, technical product
• Experience with authentication, access management, 2FA and/or account signup/takeover fraud mitigation solutions
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Excellent communicator and presenter able to gain audience confidence
• Ability to build a deep understanding of an enterprise’s communications needs and guide them to a technical solution
• Previous software development experience in one or more of the following areas:
• backend (Java, C#, Node.js, Python, PHP)
• web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Experience building with REST APIs
• Practical experience with agile methodologies, continuous integration and test automation
• Cloud platform experience (Amazon Web Services, Google Cloud, Microsoft Azure)
• Bachelor's degree in Mathematics, Engineering, Computer Science or a related discipline is helpful
• Telecom, SIP, and Contact Center experience is a plus
• This position will require 25%-30% travel. 

What?

Twilio Solution Architects get to live our values every day.

Draw the owl

• Build and present product demos to help showcase what a Twilio product can do
• Assist customers with Pilot and Proof-of-Concept implementations

Be humble

• Quickly learn new products and new technologies

Start with why

• Form a deep understanding of their business and the problems they’re trying to solve
• Keep asking probing questions.

Empower others

• Build trusted advisor relationships with customers
• Work alongside Twilio Account Executives through the pre-sales process, to strategize and plan for deal success
• Educate and mentor customers and colleagues

Create experiences

• Host customer hackathons.
• Present creative new solutions that enable and inspire innovation.

Why?

Solution Architects play a major role in Twilio’s sales organization and are critical to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology. SE’s help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.

Twilio customers often share common use cases, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill. The Twilio Solution Architect owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

Where? 

This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.