Jackie Nichols

As a member of the Applied Innovation and Incubation team in Microsoft’s Enterprise Commercial organization, Jackie is responsible for partnering with Microsoft internal Product Groups (PG),  developing long-standing and trusted relationships​ by providing a rare combination of both senior business experience and the deep technical capabilities necessary to provide the critical interface between early adopters, the field, and the PG.

Her responsibilities include Business Alignment and Strategy, Customer executive relationship and customer deliveries, quality improvement activities through amplifying real-world customer and partner experiences/feedback to the PG, cross-domain expertise, recruiting and driving key partner relationships, educating the Microsoft field, as well as creating/contributing to PG IP. Jackie is involved in business and technical risk management as well as the entire implementation lifecycle with customers, with a broad focus on consistent delivery, innovation and technology alignment. Jackie is currently partnering with the Azure Cognitive Personalizer Service PG to transform how our customers think about and perform personalization of their content through Machine Learning. 

Prior to the Sr. Architect role, Jackie was the CTO for Modern Productivity in Microsoft Services where she led a team of Microsoft’s most-senior solution, regional, or industry architects and was responsible for developing strategies to align Microsoft Services delivery capabilities and business goals with Microsoft product and industry trends, provide pre-sales architecture leadership, readiness, IP, delivery quality oversight, in addition to driving diversity and inclusion.

Jackie graduated from Carleton University in Ottawa, Canada with a degree in Computer Science. 

Jackie believes in giving back and spends her spare time working with local charities as well as more globally focused organizations that concentrate on world view issues.