Publications
A lot of people have blamed short-term thinking for causing our current economic troubles, which has set off a debate about what time window we should use to assess a CEO’s performance. Today boards of directors, senior managers, and investors intensely want to know how CEOs handle the ups and downs of running businesses over an extended period. Many executive compensation plans define the “…
What is the future of digital imaging? Mobile imaging technologies have been changing rapidly and will continue to do so. We explore new developments in cameraphone photography with the goal of improving the design of the next generation of mobile imaging devices. We equipped 26 diverse participants with cameraphones, photo uploading and sharing software, and access to online photo-accounts…
Conventional wisdom about young people's use of digital technology often equates generational identity with technology identity: today's teens seem constantly plugged in to video games, social networks sites, and text messaging. Yet there is little actual research that investigates the intricate dynamics of youth's social and recreational use of digital media. Hanging Out, Messing Around,…
There has been much recent interest in the development of tools to foster remote collaboration and shared creative work. An open question is: what are the guidelines for this process? What are the key socio-technical preconditions required for a geographically distributed group to collaborate effectively on creative work, and are they different from the conditions of a decade or two ago? In an…
This nationally representative telephone (wire-line and cell phone) survey explores Americans' opinions about behavioral targeting by marketers, a controversial issue currently before government policymakers. Behavioral targeting involves two types of activities: following users' actions and then tailoring advertisements for the users based on those actions. While privacy advocates have…
There is one thing that moves online consumers to click “add to cart,” that allows sellers to accept certain forms of online payment, and that makes online product reviews meaningful: trust. Without trust, online interactions can’t advance. But how is trust among strangers established on the Internet? What role does reputation play in the formation of online trust? In eTrust,…
Service management and design has largely focused on the interactions between employees and customers. This perspective holds that the quality of the “service experience” is primarily determined during this final “service encounter” that takes place in the “front stage.” This emphasis discounts the contribution of the activities in the “back stage” of the service value chain where materials or…
Skilled immigrants have achieved great success in founding U.S. engineering and technology startups, which have in turn contributed greatly to the country's economic growth over time. In this work we explore the educational attainment and career trajectories of these immigrant entrepreneurs. Our research confirms that advanced education in STEM fields (science, technology, engineering and…
The last decades have seen tremendous growth and transformation in the Internet's commercial landscape. Underneath this success, however, the underlying network architecture has shown a marked resistance to change; it is now described as stagnant and ossified. Numerous design proposals have been developed by researchers, implemented in code, and written right into the routers and end-systems…